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索菲亚北京十里河店不诚信逼走老顾客

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发表于 2020-6-9 16:31:26 | 显示全部楼层 |阅读模式
我们是索菲亚的老顾客,几年前定制过他们的柜子觉得还可以。本着信任,新房子装修时我们找了索菲亚十里河店。



5月10日,索菲亚设计师来量房,当天我们去索菲亚十里河店订了全部方案,交了将近3万的全款。当天,索菲亚销售那X和设计师牛X说过好几次,一般是25天就交货,最晚三十天。就是说正常是6月4日交货,最晚6月9日交货。



我们爽快地下单,结果让索菲亚十里河店觉得我们是包子。售后态度变化大不说,发货时间也一拖再拖。



到了6月4日,也就是够了25天应该交货的时候,我给索菲亚十里河的销售那X打电话问送货时间,对方很懵好像忘了这个事。过一会回复说是6月15号(周一)送货。呵呵,那就意味着要到6月19号(周六)才能装,交货时间延长到40天了啊!我当然不同意,要求按约定时间送货。然后那姓销售态度就不好了起来,和交钱之前判若两人,和我吵架,给自己开脱,觉得是我有问题???而且那X老公在旁边,就在电话里开始骂我了。



我非常生气,表明要退货。那X仍然振振有词说自己很有理,然后说退货也等到白天。完全没把顾客放在眼里。过一会儿索菲亚十里河店的负责人敖X打电话给我,信誓旦旦地说是她们的错误,说她以后盯着这个事,会把我们的送货时间尽量往前赶。



结果,我第二天给这个负责人敖X打电话,一开始对方不接,打了好几个,敖X终于接了,说她忙了一天没顾上我的事,说计划部没给她回复。我让她有消息尽快给我回复。



结果过了1天还是没消息。我又给敖X打电话,照例是打了几个对方才接,对方说尽量争取6月14号送货安装,尽快给我答复。



【重点来了】敖X承诺完以后又没动静了,然后今天,我联系索菲亚全国客服,客服联系了十里河店以后,回复我说6月17号送货,呵呵。维权的结果就是:不仅不能按时交货,还要再推迟几天。



北京的房子,晚住一天那就是损失。我当场就表示要全额退款,而且索菲亚必须赔付我的损失,损失按照房屋日租金赔。然后索菲亚客服说她联系店面。



到了现在,除了对方设计师联系我求情,反复说我要的赔付不合理之外,没有其他进展了。说实话我很忙,也不差那家具几万块钱,但这次索菲亚真是把我恶心了,我要和他们死磕。



大家觉得索菲亚柜子便宜吗?我这次做了四个柜子,将近三万,买成品家具根本用不了这么多钱。商家说索菲亚的服务品牌也是保障,通过这次打交道看出来,保障个鬼啊!销售服务态度差,店长言而无信,说好的时间一推再推没底线。消费者完全就是弱势群体。



我希望有更多人知道这件事,后续有进展我也和大家汇报。
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社区居民社区劳模最爱沙发忠实会员

发表于 2020-6-11 09:34:59 | 显示全部楼层
如果在居然订可以找居然协助处理
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发表于 2020-6-11 14:57:28 | 显示全部楼层
您好,请问您是家居馆还是材料馆呀,我是在材料馆交的预付,这周六复测,好担心。。。大品牌一直都这样,哎
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发表于 2020-6-13 21:24:35 | 显示全部楼层
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发表于 2020-6-15 17:41:57 | 显示全部楼层
感觉索菲亚的设计好像都很千篇一律,就是一看就知道这个柜子出自索菲亚的那种......
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发表于 2020-6-26 16:22:16 | 显示全部楼层
索菲亚早不是当年了,现在的索菲亚,投诉超级多
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